What We Do
How We Do it
Who We Are
Our Clients
We work with some of the world’s leading brands and pride ourselves on creating adaptable and transformative programmes that engage and inspire.
- This programme delivered. It raised customer care and service excellence up the agenda for everybody across the organisation. That’s what we wanted - and Steps helped us achieve it.
- Cascading learning through Steps’ non-conventional, innovative drama-based methodology, helped us drive our objectives very effectively and with a lot of impact...
- These complex topics are not always easy to broach but the learning is imparted in such an engaging and collaborative manner that even the most reticent find it a comfortable environment in which to participate.
- The sessions provided really valuable insights. I’m delighted that we could benefit from such professionally delivered training, and it was a pleasure for me to work with you - I learned a lot.
- Steps got to the heart of our issues and translated these into a script that nailed the critical issues. Our managers were delighted with the approach, and the workshops have been a real talking point.
- Steps get the audience to contribute ideas and draw out lessons and best practice. This is a much more effective learning experience than having someone give a lecture.
Steps to Change
A Steps programme aims to take participants on the following developmental journey:
See It
The first step requires people to see their current behaviour with fresh eyes and to see that there are better ways of doing things.
We believe drama plays a uniquely powerful role at this stage. And in most programmes we use actor facilitators or bespoke video to hold a carefully researched ‘mirror’ up to delegates. The See It stage allows our delegates to recognise the current culture as it is – to see themselves in that mirror and to understand the need to change.
There are other techniques & leadership and management courses we often use, typically alongside the use of drama, such as behaviour profiling or storytelling, but, in our experience, nothing has the immediate power and impact of drama.
Own It
For adults to change the way they do things they have to see the value or at least the necessity for change. The Own It stage helps them to believe that – not just be told. Many techniques have a role here and the effort needed will depend on the context. Most important is to give ample opportunity to explore and address perceived barriers and give people time.
Own It
For adults to change the way they do things they have to see the value or at least the necessity for change. The Own It stage helps them to believe that – not just be told. Many techniques have a role here and the effort needed will depend on the context. Most important is to give ample opportunity to explore and address perceived barriers and give people time.
Change It
The Change It stage is where people are helped to develop the new skills and behaviours. Bespoke role play, coaching, high impact learning activities, video and digital media, well-crafted inputs and simulations all may have a role. We work with you to create the right combination to achieve your desired outcomes by diversity and inclusion training while working within the necessary operational constraints of time, location and language.
Live It
This is arguably the most important step. Our customer service training programmes always get impressive scores on the evaluation sheets but whilst that’s important, sessions mustn’t stop at being just a ‘great conversation’. They are the start of a journey. The Live It stage places great emphasis in supporting organisations and individuals to understand how they sustain the momentum of that change so it becomes ‘the way we do things round here’. We work with clients to consider what further support looks like, the role of leadership in making it happen and the wider implementation plan. We don’t do initiatives, we do lasting behaviour change.
Live It
This is arguably the most important step. Our customer service training programmes always get impressive scores on the evaluation sheets but whilst that’s important, sessions mustn’t stop at being just a ‘great conversation’. They are the start of a journey. The Live It stage places great emphasis in supporting organisations and individuals to understand how they sustain the momentum of that change so it becomes ‘the way we do things round here’. We work with clients to consider what further support looks like, the role of leadership in making it happen and the wider implementation plan. We don’t do initiatives, we do lasting behaviour change.
What’s New?
- Jennie reflects on her experience as a member of the Access Planning Group and how it has it felt to collaborate across functions and territories.April 2024
- Steps Project Design Manager Gaynor, shares her personal reflections and experiences on how gender representation impacts the workplace.March 2024
- For Women's History Month 2024, we are celebrating the strides that women in the workplace have championed as well as addressing systemic biases that perpetuate disparities in gender.March 2024
- Join us for our next open session, where we’re navigating disabling experiences and nurturing intersectionality.March 2024