Customer Service & Sales
People learn best through experience. Using drama embeds key behaviours, putting theory into practice, developing the skills and confidence to effectively deal with a broad spectrum of people and situations in both Customer Service and Sales.
Contact us to find out more.
Customer Service
In increasingly competitive markets, excellent service is often the only differentiator for customers.
“The session was very effective in helping our staff to give visitors the best possible service” James Wilson, V&A Museum
How do you ensure that your staff maintain the highest levels of service? We have designed and delivered bespoke customer service workshops covering:
Difficult customers
Complaint handling
Telephone and Call Centre training
Professional behaviour and appearance
Questioning & Listening
"Our training encourages leadership at every level so that staff can take ownership of the organisational aims." Simon Thomson of Steps in Personnel Today article
Sales
An effective sales force must not only develop and refine sales technique, but also understand the customer – how do you adapt your style to build rapport, trust and engagement with potential buyers, thus leading to increased sales?
We can provide practical and engaging workshops which will leave delegates feeling more confident and capable, developing skills around:
- Active listening
- Rapport building and empathy
- Questioning techniques
- Negotiation & Influencing
- Presentation and personal impact
- Recognising buying signals
- Communication style
- Overcoming objections
- Closing the sale
“Steps are a highly professional company. Our investment with them has paid off because our sales team has become more effective and better able to achieve their ever-moving goals.”
Tim Marriott, Renault