Delivering global learning and development programmes requires a creative but consistent approach across regions and cultures.  Engaging staff from different countries, managing cultural expectations and delivering a consistent global message or training infrastructure is a must for any global business – and we are uniquely placed to help you deliver this.  

Steps was founded in 1992 and has enjoyed unrivalled growth and success since that time.  We have been named as one of London’s fastest growing small businesses, we have a dedicated office in Mumbai and our well established team now focuses on sharing our uniquely powerful techniques with organisations across the world.

We have a proven track record of successful delivery with multinational organisations across Europe and further afield and have established a localised team in the US in response to growing client demand and in line with our strategy for global growth.  We have blended our knowledge and expertise with US talent to develop an inspiring creative team – experienced in bringing to life bespoke programmes using Steps’ techniques and able to draw on valuable local knowledge and cultural insight.  We have associate actor-facilitators based on the East Coast – in New York – as well as in Washington, Chicago and Houston.  

Our client base continues to grow, with recent clients including Royal Bank of Scotland, Lloyds Register, BP and a leading Global Reinsurer. Feedback is consistently high and by staying responsive and maintaining a commitment to continuous improvement, we continue to form close working relationships with our clients, maximising the success of the training experience.

For more information about our work in the US please call the office on +44 (0) 20 7403 9000 and speak to Simon Thomson.   Simon has directed and managed many of our recent US programmes.  He has a valuable understanding of the US market and the key development challenges often faced by global organisations.   Alternatively, you can contact Simon via email -

Quote Mark ‘I loved this course, I learned a lot and the actors allowed me the ability to see behaviours/reactions more clearly, from an outside perspective. This was one of the best training courses I’ve attended.' Quote Mark Delegate feedback, Marketing Development Support, A Global Reinsurer
Case Study
Marketing Development Support: Applying the Consultative Approach
A Global Reinsurer

Steps creates an interactive programme to engage a department around the benefits of collaborative working...

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Latest News
Steps shortlisted for a Training Journal Award 2018!
June 2018

We're thrilled to be shortlisted with Transport for London for our Hello London programme, an engaging...

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Best of Steps: Creating a Great Customer Experience
January 2018

Join us on 7th March for our latest Best of Steps event, all about Creating a Great Customer Experience

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What we do & how we do it
See our approach in action

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