Best of Steps: Creating a Great Customer Experience

Best of Steps: Creating a Great Customer Experience

Wednesday 7th March: Morning

Central London


We're delighted to invite you to our forthcoming event - Best of Steps: Creating  a Great Customer Experience. Our focus will be on sharing our insights on delivering excellent service when challenged with difficult customer or client interactions. We’ll explore themes that empower individuals within an organisation to differentiate their service and build customer loyalty and advocacy.


If you work in customer/client service then you really must come along to see how sustainable client-centric behavioural change can be delivered in your organisation, no matter the size or sector. Do you know anyone else who works in a similar field? Invite them too; the more the merrier. We
know the event will be of great value to all those who attend.


We’ll showcase the large-scale piece of work we're completing with the 26,000 drivers, managers and garage support staff of TfL’s London bus network as well as share our insights on what brings about sustainable behavioural change within an organisation. 


Find out how we achieve lasting behavioural change for our clients by using Steps to Change, our 4-stage approach: 

See It > Own It > Change It > Live It

All our work is underpinned by the unique power of drama to help people create real, human responses in complicated customer service conversations. 


The morning event will be held at a Central London venue on 7th March - to find out more and book your place, please click here. We look forward to welcoming you then!

Published January 2018


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