Performance management, customer service, difficult conversations - whatever the behavioural challenge, interactive drama is a brilliant solution to collectively explore better practice in a safe and highly engaging environment.
How does it work? The Actor-Facilitators start a scenario, one of them comes out of the scenario to ask the group for help, they facilitate debate and discussion with the group and then take the advice back into the scene. Simple, and very effective for exploring subtle and complex issues in detail. The learning comes from individuals seeing the impact of their behaviours being played out (for better or worse!)
This works with small or large groups, and at all levels – from senior executives to front-line staff.