Case Studies

Metropolitan Council

Achieving Customer Service Excellence

As part of a major transformation project we designed a dynamic blended programme that engaged 720 members...

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Quote Mark Steps' approach is high impact because their dramatic scenarios are so realistic. Our session gave partners an opportunity to discuss diversity away from the workplace. They found it a highly valuable experience and a very effective way of addressing the issue. Quote Mark Jane Masey, HR Policy & Diversity Manager, Allen & Overy
Latest News
Steps shortlisted for a Training Journal Award 2018!
June 2018

We're thrilled to be shortlisted with Transport for London for our Hello London programme, an engaging...

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Best of Steps: Creating a Great Customer Experience
January 2018

Join us on 7th March for our latest Best of Steps event, all about Creating a Great Customer Experience

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