Customer Service

Customer Service

"Customer service isn’t part of the job, it is the job" – Pam Bharma, Southern Housing Group

In a consumer-led marketplace, developing teams that really know and understand your customer is a key differentiator. 

What does effective Customer Service look like?  How do you serve your diverse clientele successfully?  And, once you’ve provided that service excellence, how do you build on success to generate trusting, valued relationships?  Steps’ experiential approach places the customer at the heart of the programme.  Through careful research and development, we engage delegates in credible customer interactions, providing practical and theoretical tools for them to apply within their work.

We have developed award-winning programmes, focusing on areas including:

  • Customer Service Skills
  • Sales Force Effectiveness
  • Handling Complaints 
  • Negotiation Skills
  • Effective Communication
Quote Mark These scenarios provided practical demonstrations of customer service skills. They were very realistic and they highlighted some challenging situations. Quote Mark Claire Symonds, Customer Access Service Head, Tower Hamlets