What We Do

We specialise in bringing about behavioural change in the workplace.

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How We Do it

We develop engaging, transformative behaviour change initiatives, drawing on our Steps to Change approach.

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Who We Are

With over 25 years’ experience in Learning and Development and Behavioural Change, we’re proud of our story and our global team.

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Our Clients

We work with some of the world’s leading brands and pride ourselves on creating adaptable and transformative programmes that engage and inspire.

  • I’ve been a part of many workshops at Aviva; but this is the one that sparked the imagination, and the passion was off the scale.
    Tom O'Reilly, People Business Partner, Aviva
  • I think the Hello London training course is the best thing that could have happened to the industry in London.
    Lawrence Wilson, Director, London HCT Group
  • I had a stunning experience with Steps and I'm looking forward to the next initiative with them.
    Ashish Peshave, Senior HR Associate, ZS Associates
  • The training delivered by Steps is the best customer relations training I've ever seen or experienced. To get bus drivers so engaged and motivated using real experiences is just brilliant.
    Sir Peter Hendy CBE, Chair, Network Rail
  • One of the most engaging days I've had in terms of training
    Andy Holston, Area Manager, London Convenience, Tesco
  • Steps has been really, really responsive and very supportive in putting together ideas. It's been great fun working with the team and I've thoroughly enjoyed it.
    Ellen Keith, Programme Manager - Ethical Practice, Oxford University Press

Steps to Change

A Steps programme aims to take participants on the following developmental journey:

See it

The first step requires people to see their current behaviour with fresh eyes and to see that there are better ways of doing things.

We believe drama plays a uniquely powerful role at this stage. And in most programmes we use actor facilitators or bespoke video to hold a carefully researched ‘mirror’ up to delegates. The See it stage allows our delegates to recognise the current culture as it is – to see themselves in that mirror and to understand the need to change.

There are other techniques we often use, typically alongside the use of drama, such as behaviour profiling or storytelling, but, in our experience, nothing has the immediate power and impact of drama.

Own it

For adults to change the way they do things they have to see the value or at least the necessity for change. The Own It stage helps them to believe that – not just be told. Many techniques have a role here and the effort needed will depend on the context. Most important is to give ample opportunity to explore and address perceived barriers and give people time.

Own it

For adults to change the way they do things they have to see the value or at least the necessity for change. The Own It stage helps them to believe that – not just be told. Many techniques have a role here and the effort needed will depend on the context. Most important is to give ample opportunity to explore and address perceived barriers and give people time.

Change it

The Change It stage is where people are helped to develop the new skills and behaviours. Bespoke role play, coaching, high impact learning activities, video and digital media, well-crafted inputs and simulations all may have a role. We work with you to create the right combination to achieve your desired outcomes while working within the necessary operational constraints of time, location and language.

Live it

This is arguably the most important step. Our programmes always get impressive scores on the evaluation sheets but whilst that’s important, sessions mustn’t stop at being just a ‘great conversation’. They are the start of a journey. The Live It stage places great emphasis in supporting organisations and individuals to understand how they sustain the momentum of that change so it becomes ‘the way we do things round here’. We work with clients to consider what further support looks like, the role of leadership in making it happen and the wider implementation plan. We don’t do initiatives, we do lasting behaviour change.

Live it

This is arguably the most important step. Our programmes always get impressive scores on the evaluation sheets but whilst that’s important, sessions mustn’t stop at being just a ‘great conversation’. They are the start of a journey. The Live It stage places great emphasis in supporting organisations and individuals to understand how they sustain the momentum of that change so it becomes ‘the way we do things round here’. We work with clients to consider what further support looks like, the role of leadership in making it happen and the wider implementation plan. We don’t do initiatives, we do lasting behaviour change.

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