Leadership & Management

Effective leaders and managers understand the climate and context in which they operate. They understand their people and they instinctively know how to adapt their style and approach in order to enable them to fulfil their potential and bring their very best to what they do.

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Command and Control

Traditionally, however, the pursuit of the corporate strategy (results, outcomes, improvements) has driven a very ‘command and control’ culture and organisations have had to work backwards in an effort to get their leaders to understand the value of engaging with their people in a different way. Many programmes focus on the (useful) theories and strategies of effective leadership and management, but one distinct area is often missing; how to make the learning really ‘live’ for each individual as they lead the business and work with the teams and individuals within it.

Our Approach

Steps’ philosophy is to engage the ‘hearts and minds’ of leaders and managers, allowing them to understand what it really means in practice to be a role model and culture carrier in the context of who they are and their role within the organisation.

Using our Steps to Change approach to guide their development journey, we reflect back the reality as it is now, challenge leaders to see the benefits of a new way of doing things and introduce the leadership theories and strategies that will support them. A key focus of our energy is on the practical development of their personal and interpersonal skills – enabling leaders to motivate, coach, give effective feedback, to develop their people and to support the creation of an inclusive culture for all moving forward.


Leadership and management initiatives can be important for small local teams or for large organisations across multiple geographies (and everything in between).

Other examples of our work to support a leader’s journey include:

  • Facilitating development and assessment centres.
  • Helping clients develop specific skills (such as coaching or giving feedback).
  • Helping clients achieve organisation wide culture change and style of management and leadership – typically from a more controlling to a more developmental style.
  • Addressing managers’ insights and to work inclusively – addressing issues related to gender, culture, ethnicity, disability and mental health.