Your leaders and managers want to do the best by their people – to motivate, nurture and develop their teams, enabling them to succeed. But are they equipped with the skills and confidence to make this happen? Are they able to engage people at an honest, adult level with the right kind of constructive feedback?
Effective systems and performance management processes that people understand and believe in are important, but the primary focus is often on their implementation, whereas what most hinders success is the quality of the conversation – the ability or otherwise of the leader to have the conversation at the right time and in the right way.
Steps works in partnership with organisations to support the drive for a high performance culture. We use high impact approaches that challenge individuals and encourage people to really ‘own’ the need to do things differently. We do this by:
Key to achieving successful outcomes is consistency of message across multiple locations and languages. We develop low risk/high impact follow up activities that help sustain the learning (such as through the use of media) and, crucially, give people the opportunity to put their newly acquired skills into continuous practice, both during and after any learning intervention.