I’ve been a part of many workshops at Aviva; but this is the one that sparked the imagination, and the passion was off the scale.
I think the Hello London training course is the best thing that could have happened to the industry in London.
I had a stunning experience with Steps and I'm looking forward to the next initiative with them.
The training delivered by Steps is the best customer relations training I've ever seen or experienced. To get bus drivers so engaged and motivated using real experiences is just brilliant.
One of the most engaging days I've had in terms of training
Steps has been really, really responsive and very supportive in putting together ideas. It's been great fun working with the team and I've thoroughly enjoyed it.
It hasn’t felt like we’ve been separate organisations, it’s a group of people coming together for a single purpose
It’s been an extremely collaborative partnership – lots of creativity and ideas – going above and beyond our expectations in terms of support
In-house coaching sets are a very good experience. You gain a lot from talking and listening to your colleagues.
Working with Steps has been energetic, fast flowing, fun, engaging and not the least bit like work
Steps are very organised. They organise me, which helps me to organise other people - and that’s been the key to getting the session delivered in the time available.
It’s been really interesting. Enlightening. Steps ‘get out’ of people a different type of learning. Our people have taken to it greatly – the feedback has been terrific....
“The partnership has worked really well. The Steps team was so enthusiastic, they really caught the excitement of what we wanted to achieve, It’s been a really excellent partnership, we’ve enjoyed it - and it’s been a fantastically valuable learning experience...”
The sheer genius of eliciting "unique" advice from the audience through the twists and turns of drama had an immediate impact on the learning process as well as group dynamics.
The team created interest and energy with the group and the forum theatre, feedback and discussion really challenged and provoked the audience. There was lots of learning and great fun.
I was very pleased with the project – as were the other HR people involved... The Steps team delivered a series of high-quality, tailored sessions in a very tight time-frame…
It's been very good working with Steps. Very professional. The way that you can jump from scene to scene and still keep a 'thread' - I don't know how you do it.
We were delighted to work with the Steps team again. They invested time and energy in understanding the requirements of our delegates and the content of the programme
Feedback results from our Graduate Induction Class show that 100% of delegates rated the clarity and liveliness of Steps' presentation, as well as the teaching methods applied, as excellent.
Steps brought the behaviours to life in a way that we could never achieve in a presentation. Their work injects a degree of humour that helps make a serious message more compelling.
Steps worked with us to create a unique learning experience that inspired our team and energised our working practices. We’re delighted with the result and the great feedback received from attendees.
Steps did a great job and were able to flex their approach. There was a good use of humour, they promoted good conversations and skillfully got across the key messages.
Not only did I learn tactics for use for my own communication, I also learned a lot about how others think about communication...
‘I loved this course, I learned a lot and the actors allowed me the ability to see behaviours/reactions more clearly. This was one of the best training courses I’ve attended.
“This was really good and more memorable for being different in format...”
“Very good refresher of coaching skills and the case studies were spot on...”
One of the best courses I have attended. Excellent...
We received some encouraging results - with 90%+ of respondents saying they would recommend the course to a colleague.
Steps get the audience to contribute ideas and draw out lessons and best practice. This is a much more effective learning experience than having someone give a lecture.
Steps got to the heart of our issues and translated these into a script that nailed the critical issues. Our managers were delighted with the approach, and the workshops have been a real talking point.
The sessions provided really valuable insights. I’m delighted that we could benefit from such professionally delivered training, and it was a pleasure for me to work with you - I learned a lot.
These complex topics are not always easy to broach but the learning is imparted in such an engaging and collaborative manner that even the most reticent find it a comfortable environment in which to participate.
Cascading learning through Steps’ non-conventional, innovative drama-based methodology, helped us drive our objectives very effectively and with a lot of impact...
This programme delivered. It raised customer care and service excellence up the agenda for everybody across the organisation. That’s what we wanted - and Steps helped us achieve it.