What We Do

We work collaboratively with clients across the globe to consult on, design, and deliver, highly engaging learning experiences that bring about behavioural change within organisations.

We use our experience and our insight-driven approach to inspire and challenge thinking, always in the spirit of true partnership.

Our Steps to Change methodology guides our approach, and we build on this foundation to create learning experiences that are grounded in, and reflective of, organisational reality.  Experience (and a fair bit of research!) shows us that holding a mirror up to the world that your people inhabit every day is hugely powerful in helping them to recognise their own – and others’ – behaviours.  Only when they See and Own these behaviours can they develop the skills, confidence and motivation to Change and Live new ones.

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Areas of specialism

We pride ourselves on our flexibility and our ability to challenge our own, and others’, thinking.  Though our work focuses on behavioural change and is, therefore, highly transferable – we are probably best known for our specialism in:

Diversity, Inclusion & Unconscious Bias
Performance Management
Leadership & Management
Customer/Client Service
Values and Ethics

We work collaboratively with you to craft an initiative that will deliver on your objectives and land successfully with your people.  We’ll also ensure that the support and reinforcement is there to help you successfully embed and sustain the change, enabling it to become your new ‘business as usual’.


Whether it’s for 10 members of your C-suite, cohorts of middle managers or a scalable digital experience for thousands of employees across global territories, we’ll partner with you to establish clear outcomes and success measures, then co-create a learning experience that succeeds in bringing about the change you seek.

I think the training delivered by Steps is the best customer relations training I’ve ever seen or experienced. To get experienced bus drivers so engaged and motivated using actors to simulate real experiences is just brilliant. It’s worth seeing the two day course to see how good it is!

Sir Peter Hendy CBE
Chair, Network Rail, Customer Experience Training for London Bus Drivers

I was very pleased with the project – as were the other HR people involved… The Steps team delivered a series of high-quality, tailored sessions in a very tight time-frame…

Head of Diversity & Inclusion, APAC Region, Global Investment Bank

The feedback is always so positive following Steps’ sessions. These complex topics are not always easy to broach but the lessons and guidance are imparted in such an engaging and collaborative manner that even the most reticent soon find it a comfortable environment in which to participate and engage.

Adrian Carey
Staff Officer Operations, RNLI