Diversity & Inclusion and Unconscious Bias

People are an organisation’s greatest asset, and many high performing 21st century businesses now understand the benefits that both a diverse workforce and a truly inclusive culture can bring. This includes the ability to better reflect and respond to client/customer needs, greater scope for innovation and fresh ideas and, as is increasingly reported, direct benefits to the bottom line.

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Is ‘training’ enough?

Many organisations implement company-wide Diversity & Inclusion ‘training programmes’ that focus on the statistics and theory behind bias and diversity, on the consequences of getting it wrong and the risks of non-compliance. There is an earnest desire to inform and educate – but then frustration when the change doesn’t happen.

For your people to really ‘get it’, to see how current behaviours and practices could be impeding inclusion and to actually change how they operate at work, you need a different approach.

Our Approach

We believe that to achieve success, your people need to be taken on a journey of exploration; to ‘see’ things as they currently are, to consider the part everyone has to play in developing the right kind of inclusive culture and the practical ways to help achieve it. Everyone has a part to play; not just the leadership team (or everyone BUT the leadership team), everyone has to be taken on that journey, even if the way that you do it is adapted along the way.

Drama is an incredibly powerful tool in bringing to life an exploration of what constitutes the right kind of behaviours and practices – so that people can ‘see’ what inclusion, exclusion and bias look like in a recognisable context and explore ‘how’ to do things differently moving forward. Beyond the drama and any learning intervention, we will work with you to develop a change journey that maximises impact and enables participants to really ‘live’ the new way of doing things.


Steps has a rich history of designing and delivering Diversity & Inclusion programmes (live workshops and scalable digital solutions) in specific key areas, including:

  • Unconscious Bias
  • Inclusive Leadership
  • Building a Culture of Respect
  • Bullying & Harassment
  • Cultural Intelligence